• The process begins with placing an order through our website or retail platform. The order includes the details of the purchased items, shipping address, and other relevant information.
• All orders are processed and shipped the very next day, ensuring you receive your beautiful pieces as quickly as possible!
• The following major cities are eligible for next-day delivery upon order placement: Dubai, Abu Dhabi, and Sharjah
• Deliveries to remote cities and areas are scheduled twice a week, on Thursdays and Sundays.

Return Policy

• Items must be in their original condition, unused, unwashed and in original tags and packaging.
• Sale items are not eligible for return or exchange.
• You are responsible for the cost of return shipping unless the item is defective or damaged.
• Custom-made or personalized jewelry items are generally not eligible for return unless they are defective or damaged upon receipt.

• Earrings (for hygiene reasons) unless they are defective or damaged upon receipt.
• Items that show signs of wear, alteration, or misuse.
• Jewelry that has been engraved or customized with a personal message, except in cases of defect or damage.

Return Process

• To initiate a return, please provide a link to your return request form/contact information.
• Clearly state the reason for the return, and provide your order number and contact details.

Return Authorization:

• Once your return request is received and approved, you will be provided with a Return Authorization Number (RAN)
• Please include this RAN with your returned item.

Shipping the Item Back:

• You are responsible for the cost of return shipping unless the item is defective or damaged.

Refunds

• Upon receiving and inspecting the returned item, we will process your refund within 10 to 15 business days.
• The refund will be issued to the original payment method used for the purchase.

Contact Us

If you still have any questions or concerns regarding our policy, please don’t hesitate to contact our customer support team at store@zeenaco.com or dial +971 50 123 1234